In Spring 2024, Ticketmaster, one of the world’s leading ticketing platforms, faced a significant data breach that compromised the personal information of millions of customers.
Sensitive data, including names, addresses, email addresses, phone numbers, and partial payment card details, was exposed. As legal actions unfold, here’s the latest information on the breach, with details about how affected individuals in the UK can seek Ticketmaster data breach compensation.
Arrest of the alleged hacker
In late 2024, Canadian authorities arrested Alexander “Connor” Moucka, suspected of orchestrating the Ticketmaster data hack. Moucka is alleged to have exploited vulnerabilities in cloud-based data systems to target over 160 companies, including Ticketmaster. Following a request from the US government, Moucka appeared in court in Canada, and extradition proceedings are underway.
Legal actions and claims in the UK
A multi-million-pound collective action is currently being prepared in the UK, mirroring the class-action lawsuit already filed in the United States. UK victims allege that Ticketmaster failed to implement adequate security measures to safeguard customer data, leaving millions vulnerable to fraud and identity theft-and now eligible for Ticketmaster data breach compensation.
This is not the first time Ticketmaster has faced legal action over a data breach. In 2018, hackers exploited vulnerabilities in a third-party chatbot integrated into the company’s online payments page, compromising the personal information of up to 40,000 UK customers. The Information Commissioner’s Office (ICO), the UK’s data protection authority, fined Ticketmaster £1.25 million for this breach.
While Ticketmaster eventually settled a lawsuit related to the 2018 incident in 2022, the company did not admit liability, and the terms of the settlement remain confidential. This history of repeated security failures underscores the importance of the ongoing legal efforts to hold Ticketmaster accountable for protecting customer data.
Ticketmaster’s response to the latest hack
Ticketmaster has acknowledged the breach and apologised to affected customers. The company has offered free identity monitoring services to victims as part of its effort to mitigate potential harm. However, critics argue that this is insufficient to address the long-term risks posed by the breach, including identity theft and fraud.
Steps for affected UK customers
- Monitor financial accounts: Regularly check your bank and credit card statements for any suspicious activity or unauthorised transactions.
- Change your passwords: Update passwords for online accounts, especially if you reused your Ticketmaster credentials elsewhere.
- Enable two-factor authentication: Add an extra layer of security to your online accounts by enabling two-factor authentication where possible.
- Stay alert to scams: Be cautious of unexpected emails, texts, or phone calls requesting personal or financial information, as scammers may use the stolen data to target victims.
How to seek compensation in the UK
- Check your eligibility: Answer a few quick questions to see if you qualify to join the claim.
- Meet your match: If eligible, provide a few extra details to uncover the regulated law firm ready to take on your case.
- Join the Claim: Ready to proceed? We’ll help you register with the law firm. They’ll manage your claim and keep you updated – all on a no-win, no-fee basis.
By joining the collective claim, you can seek compensation for the impact this breach has had on your life. If you were affected, act now to protect your rights and hold Ticketmaster accountable for this significant privacy failure.
