Could You Be Affected by the Ticketmaster Data Breach?

A cyberattack may have exposed customer data.
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Overview

Ticketmaster customers may have been put at risk following another data breach at the company. The breach happened when cybercriminals stole login details from Snowflake, a company Ticketmaster uses for cloud storage, and accessed customer data. 

ShinyHunters, the group claiming responsibility for the Ticketmaster data breach claims the stolen data includes customer names, addresses, phone numbers and partial credit card details.

Customers have been warned their data may have been compromised during the latest security incident. One Ticketmaster customer claims she has already lost $10,000 after fraudsters used the credit card she had on file with Ticketmaster. She believes this information was accessed in the breach.

Ticketmaster should be in touch to notify affected customers. If you have received notification of your involvement in the 2024 data breach, you might be eligible to join a Ticketmaster data breach claim.

Ticketmaster Data Breach – At a glance

Status

Stay Informed

Ticketmaster fined

£1.25 million separate breach

Potential Affected

560 million globally

What do we know about the Ticketmaster 2024 data breach?

  • Hacking group ShinyHunters claims to have the personal details of 560 million Ticketmaster customers.
  • ShinyHunters offered the data for sale for $500,000 after Ticketmaster allegedly failed to respond to its ransom demands.
  • The stolen data is said to include customer names, addresses, emails, phone numbers and some credit card details.
  • Data breach lawyers have confirmed that the 2024 hack did impact UK customers.
  • In 2018, Ticketmaster experienced another data breach. In this case, hackers managed to steal the personal information of up to 40,000 UK Ticketmaster customers via a third-party chatbot which was installed on Ticketmaster’s online payments page.
  • In 2022, Ticketmaster paid a settlement to end a class action against it on a no-admission basis. Lawyers have now launched a similar group action claim to help victims of the latest breach.

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Latest updates on the Ticketmaster data breach

  • October 2024

    Canadian authorities arrested Alexander "Connor" Moucka, suspected of orchestrating cyberattacks on approximately 165 companies, including Ticketmaster.  

  • 9 July 2024

    Ticketmaster began sending emails warning affected customers to take action after the hack.

  • 1 June 2024

    Ticketmaster confirmed it had discovered "unauthorised activity" on its database.

  • 29 May 2024

    News broke that Ticketmaster had experienced another potentially huge data breach.

  • 27 May 2024

    The stolen data was offered for sale on the dark web.

  • 20 May 2024

    Unauthorised activity was detected in a third-party cloud database containing Ticketmaster data.

We’ll provide more updates on this case as they happen.

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Who could be affected by the Ticketmaster data breach?

If you have received notification of your involvement in the 2024 data breach, your data may have been compromised. Register to stay updated, and we’ll let you know if a partner law firm takes this claim forward.

Ticketmaster data breach FAQs

The personal details of 560 million Ticketmaster customers were stolen in a data hack. We believe that cybercriminals were able to access the data by stealing login details from Snowflake, a company Ticketmaster uses for cloud storage. 

ShinyHunters, the group claiming responsibility for the Ticketmaster data breach claims the stolen data includes customer names, addresses, phone numbers and partial credit card details. The stolen data was offered for sale on the dark web. Data breach lawyers have confirmed that the 2024 hack did impact UK customers.

Ticketmaster should be in touch to notify affected customers. If you have received notification of your involvement in the 2024 data breach, you could have a claim.

A group action claim allows people affected by the same issue to take action together. This strength in numbers helps stand up to big organisations. Join the Claim helps connect people with law firms so these actions have a real impact. 

We are not a law firm. Our role is to keep people informed about potential group actions if one of our regulated UK partner law firms is able to take this claim forward.  

No. Registering simply means you’ll receive updates. If a law firm later takes on the case, you’ll be given the option to learn more about the process and any potential costs before deciding whether to take part. 

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