In a disturbing déjà vu moment, Ticketmaster is once again in the spotlight for all the wrong reasons. The company, which faced a major data breach in 2018, has been hit by another significant security lapse – potentially putting millions of customers at risk.

The recent breach: what happened?

In May 2024, Ticketmaster experienced a potentially huge data breach. The company confirmed this incident a few days later. According to reports, cybercriminals were able to access Ticketmaster’s customer data after stealing login details from Snowflake, a company Ticketmaster uses for cloud storage. The 2018 Ticketmaster data breach also happened due to weaknesses with a third-party supplier.

Following the latest breach, hacking group ShinyHunters offered the personal details of 560 million Ticketmaster customers for sale after the company allegedly failed to respond to its ransom demands. The stolen data is thought to include customer names, addresses, emails, phone numbers, and some credit card details.

A troubling lack of security?

In 2018, hackers managed to steal personal information from up to 40,000 UK Ticketmaster customers via a third-party chatbot on the company’s online payments page. The fallout from this breach led to a ‘class action’ style lawsuit, which Ticketmaster settled in 2022 on a no-admission basis. 

Following the latest security incident, some are questioning whether Ticketmaster failed to implement sufficient safeguards to prevent a similar incident. Does the latest breach suggest a troubling pattern of inadequate security measures? 

Both the 2018 and 2024 breaches originated from vulnerabilities in third-party suppliers that Ticketmaster relied upon. While these breaches highlight the risks associated with third-party integrations, the ultimate responsibility for protecting customer data lies with Ticketmaster. It is imperative for companies to thoroughly vet their third-party vendors and ensure they adhere to the highest security standards.

Has Ticketmaster failed to learn?

The recurring nature of these breaches raises critical questions about Ticketmaster’s approach to cybersecurity, and whether the measures implemented post-2018 were sufficient. Robust security measures require continuous investment and updating, especially for a company handling such vast amounts of sensitive data.

The evolving sophistication of cyber threats means companies must stay ahead of potential attackers. Ticketmaster may have underestimated the capabilities and determination of modern hacking groups like ShinyHunters.

Claim compensation for the latest Ticketmaster data breach

Data breach experts believe that the repercussions of this latest breach are severe. Beyond the immediate data loss suffered by individuals, there is the potential for widespread identity theft and further fraudulent activities. Customers are once again left questioning the security of their data, and their trust in Ticketmaster is eroding rapidly. In response, lawyers have launched a group action claim to help victims of the latest breach.

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