Tickmaster Data breach

Ticketmaster data breach: What we know so far and what you should do

A notorious hacker group says it is selling the personal details of millions of Ticketmaster customers. Cybercriminal collective ‘ShinyHunters’ is offering the data for sale for US$500,000 (around £394,000). The data is listed for sale on a popular hacking forum.  

Ticketmaster has yet to confirm whether it has experienced another major data breach. The company previously suffered a massive data hack in 2018. Following that breach, Ticketmaster was fined £1.25 million by the UK’s data protection watchdog. The ticketing giant also settled a mass compensation claim by affected customers in 2022.  

Details about the latest hack are currently unclear. However, we do know that ShinyHunters claims to have stolen 1.3 terabytes of data. To back this up, the hackers have shared a sample of the data online. This sample includes the following customer information: 

  • Names 
  • Addresses 
  • Emails 
  • Phone numbers 
  • Hashed credit card numbers 
  • The last four digits of credit cards 
  • Credit card expiration dates. 

ShinyHunters says it contacted Ticketmaster and demanded a ransom not to release the data, but Ticketmaster did not respond.  

Customers are taking to social media to express their frustrations that Ticketmaster has not yet communicated with them about the breach.  

Join the Claim connects consumers with SRA-regulated lawyers. Visit the claim page to check your eligibility if a claim is open with one of our trusted legal partners. If a group action has not yet been launched, you can register your interest and we’ll keep you informed if a partner firm decides to take a claim forward.  

This information is for general guidance only and does not constitute legal or financial advice.

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