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Northumbrian Water accused of overcharging its customers

According to the latest reports, Northumbrian Water customers could see their bills rise by a whopping 26% over the next five years. This would see the average bill rise to £530 in 2029-30. But customers of Northumbrian Water might be able to get some money back.

A new legal case claims that Northumbrian Water has been overcharging its customers. Expert lawyers have accused the company of underreporting the number of sewage spills and discharges it experienced over the last few years. This lack of transparency allowed Northumbrian Water to hike its prices, since companies can charge more for good environmental performance. If the truth had been known, lawyers believe customers would have paid lower bills.

Does Northumbrian Water owe you money?

Any household who has paid Northumbrian Water for sewerage services (either directly or as part of their rent) between 1 April 2020 and 12 December 2023 could be due money back.

If you are affected by the Northumbrian Water overcharging case, you will automatically be included in the claim if it goes ahead (unless you opt-out). This means you do not have to register to join the claim. However, sign up with Join the Claim and we will keep you updated on the case as it develops.

Five other water companies are also involved in this scandal, including Anglian Water, Severn Trent, Thames Water, United Utilities, and Yorkshire Water. Find out more about this claim.

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