Passengers across Europe are facing more delays after a major cyber-attack hit the systems used for check-in and boarding at some of the continent’s busiest airports.
The attack targeted Collins Aerospace – a company whose software underpins airport operations worldwide. Heathrow, Brussels, Dublin and Berlin airports were among those affected, with kiosks and bag-drop machines offline and staff forced to process passengers manually.
Although Collins says it is now close to restoring full service, the incident highlights just how reliant airports are on third-party tech – and how disruptive it can be when things go wrong.
The European Union Agency for Cybersecurity confirmed the attack was ransomware, where hackers lock up data and systems in a bid for payment.
What this means if you’re flying
Airports are urging travellers to check their flight status before heading out. Heathrow says most flights are running, but check-in and boarding may take longer. Brussels has seen dozens of cancellations, while Dublin reported disruption but expected to run its schedule.
Even with systems gradually coming back online, delays and cancellations could continue over the coming days as airlines clear the backlog.
Could you be owed compensation?
If your flight is cancelled or delayed because of issues within an airline’s control, you may be entitled to compensation. But cyber-attacks can make things less clear. Airlines often argue such incidents are “extraordinary circumstances” – meaning they don’t have to pay out.
However, that doesn’t mean you should accept their first answer. The rules are complicated, and whether you can claim depends on the details of your case.
We’ve broken it all down in plain English in our flight delay compensation guide – so you know exactly where you stand before you make a claim.
Ready to take action?
If you’ve been delayed and think you might be eligible, our guide lays it all out so you can move forward with confidence. You’ve already done the waiting. Now see what you’re owed.
Alternatively, you can start a flight delay claim on our website.
Join the Claim connects consumers with SRA-regulated lawyers. Visit the claim page to check your eligibility if a claim is open with one of our trusted legal partners. If a group action has not yet been launched, you can register your interest and we’ll keep you informed if a partner firm decides to take a claim forward.
