Housing problems can take a serious toll on your health, finances and peace of mind. But you have rights, and we’re here to help you use them.
At Join the Claim, if a legal claim is launched by one of our trusted partner law firms, we’ll let you know how to take action and stand up for what’s right. It’s fast, free to check your eligibility, and it only takes a couple of minutes to get started. So you can make a property claim quickly and easily.
Join the Claim isn’t a law firm, we help connect you with regulated UK firms running group action claims. Our partner law firms work on a no-win, no-fee basis. You’ll only pay if your claim succeeds. Fees may apply if you cancel after the cooling-off period or breach your agreement. All terms are clearly explained before joining.
Register your interest
Property claims are legal actions brought by tenants, leaseholders, homeowners or shared owners when a landlord, developer, freeholder, managing agent, local authority, or lender breaches their duties. That could be failing to fix hazards, charging unfair fees, selling flawed leases, leaving buildings unsafe, or mishandling residents’ personal data.
UK housing and consumer laws require property professionals to keep homes safe, charges fair and residents’ information secure. If they fall short, you may be entitled to compensation.
When many people are affected in the same way, a group action can help you pursue compensation collectively and drive change faster.
Here’s what a typical property claim might cover:
Stress, anxiety or illness linked to damp, mould, leaks, cold or building safety failures — and the distress caused by a data breach or privacy violation.
Damage to walls, flooring, furniture or personal items caused by leaks, damp or defects. Not being able to live in or fully use parts of your home because of hazards or building safety issues.
Out-of-pocket costs, inflated service charges, unfair ground rent, higher energy bills due to disrepair, temporary accommodation — and fraud or costs linked to a data breach.
Property problems show up in different ways. Here are some possible group action types:
Damp, mould, leaks, broken heating, unsafe electrics or pests that aren’t fixed within a reasonable time — especially where this affects multiple residents across a block or estate.
Excessive or opaque service charges, unreasonable major works costs, or ground rent clauses that escalate unfairly.
Fire safety and structural defects (e.g., cladding, missing fire breaks, unsafe balconies) that put residents at risk and cause high remediation bills.
Being sold a home on terms that were unclear, unfair or not properly explained — particularly where the same issue affects many buyers.
Where sensitive data is leaked in a cyberattack, shared without consent, sent to the wrong person, or otherwise mishandled.
Unfair rate switches, unsuitable products, or poor advice that systematically affected a group of borrowers.
Anyone can be affected. Council and housing association tenants, private renters, leaseholders, shared owners and freeholders. If the same landlord, agent, developer or lender treats residents unfairly, a group claim can help level the playing field.
Common impacts include:
Do I qualify for a property claim?
You might qualify if your home has been unsafe or in disrepair, you’ve been charged unfair fees, you were sold a property or mortgage on unfair terms — or your housing provider mishandled your personal data — and it caused you harm.
Eligibility varies by claim. If we’re working with a partner law firm, our quick online checker will show whether you meet the criteria for that group action. If there isn’t a partner law firm in place yet, you can register your interest — and we’ll keep you updated if a claim goes ahead.
Poor housing, unfair charges and data breaches aren’t just frustrating — they can be harmful. By making a claim, you:
Claiming helps protect not just your future, but everyone else’s too.
Why use Join the Claim?
Join the Claim makes it simple to take action when your home is unsafe, in disrepair, costing you unfairly — or your personal data has been mishandled by a property organisation.
We work closely with trusted, regulated law firms across the UK to connect you with the right legal help.
From the moment you get in touch, we keep things clear, straightforward and stress-free. With fast eligibility checks, expert support and no legal jargon, we’re here to help you understand your rights and get the compensation you deserve — quickly and confidently.
Making a property claim: How it works
Answer a few straightforward questions and you’ll know if you could qualify for a live claim. If we don’t yet have a partner firm in place, simply tell us about how the issue affects you.
We’ll show you which regulated UK law firm will handle your claim before any data is shared, so you can decide if you’d like to continue. If we haven’t yet found a suitable law firm, share your details so we can keep you informed if any updates become available.
If you choose to proceed, you’ll complete your registration with the law firm. They’ll handle your claim on a no-win, no-fee basis* and keep you updated every step of the way. For claims that don’t have a law firm ready to help, we’ll let you know if that changes.
*Our partner law firms usually work on a no-win, no-fee basis. You’ll only pay if your claim succeeds. Fees and terms vary by firm and may apply if you cancel after the cooling-off period or breach your agreement. All terms are explained clearly before you join.
Help and advice for housing, leasehold and mortgage issues
If your home is unsafe, in disrepair, you’re facing unfair charges — or your data’s been exposed by a housing provider — being informed can help you protect your rights while you fight for the justice and compensation you deserve.
Find a property claim today
It's fast, easy, and you can do it all online.
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Property claim FAQs
A property claim is a legal action when a landlord, developer, freeholder, managing agent or lender breaches their duties — for example, failing to fix hazards, charging unfair fees, leaving buildings unsafe, or mishandling residents’ personal data. When lots of residents are affected in the same way, a group claim can be more powerful.
The law firms we partner with usually operate on a no-win, no-fee basis, meaning you only pay if the claim is successful. However, fees may apply if you cancel after the cooling-off period or breach your agreement.
If you win, the firm will either take its fees from your compensation payment or recover them from the defendants.
All terms are clearly explained before joining.
Want the full picture, including what to check before signing? Read our complete guide to no win, no fee agreements here.
Yes. Both private renters and social housing tenants can make claims for disrepair, unsafe homes, unfair charges or data breaches. Your landlord — whether that’s a private company, housing association or local council — has legal duties to keep your home safe and your information secure.
Leaseholders, shared owners and freeholders can also claim when developers, managing agents or lenders breach their obligations. That might include unsafe cladding, inflated service charges, unfair ground rents, or mis-sold leases and mortgages.
Not always. If the issue happened while you lived there — for example, your data was leaked, or you paid unfair charges before moving out — you may still qualify to join the claim.
Time limits vary depending on the type of claim.
Using Join the Claim is free. While we may take a fee from the law firms we introduce you to, this won’t impact the cost of your claim or any compensation you receive.
Yes, if you qualify for multiple claims, you can join as many as you are eligible for.
Experienced legal professionals and law firms handle all aspects of the claim. Our role is to connect eligible claimants with expert representation.
Compensation varies depending on the harm caused. For disrepair and unsafe homes, it could reflect health impacts, inconvenience or loss of amenity. For data breaches, it may cover distress, time spent resolving issues and financial loss. Your law firm will explain how damages are calculated for your case.
Your information is only shared with the legal teams handling your claim and is never sold or shared without your consent.
A group action claim allows people affected by the same issue to take action together. This strength in numbers helps stand up to big organisations. Join the Claim helps connect people with law firms so these actions have real impact.
We connect consumers with their legal dream teams to ensure they get the compensation and support they deserve.
Join the Claim is not a law firm. We connect individuals with top law firms for group action claims, and our service is free to use. While we may receive a fee from the law firms we introduce you to, this will not affect your costs or compensation. We are not responsible for the advice or services provided by these firms. Please note, nothing on this website is legal advice, and while we check claim eligibility, we cannot guarantee a law firm will accept a case.
Join the Claim is a registered trading name of Big on Media ltd. Big on Media is registered in the United Kingdom under licence number 09878028 with its registered office located at Big on Media, 32 Eyre Street, Sheffield, England, S1 4QZ
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