Join the Boundary Fare Claim

Q: How much compensation could I get?

T he exact amount of compensation each passenger could receive from the settlement will vary depending on the number of eligible claims and the specifics of each individual’s travel. However, the total settlement is £25 million, which will be divided among the eligible passengers.

Claim Deadline: 10 January 2025

Have you used a travelcard on South West or Southeastern Trains?

If so, you could be due a share of £25 million in compensation.

Check for free to see if you’re owed money. Register before the deadline.

It only takes a few minutes to check and is all online.

Enter your travel details to start your free check

Free online check, no obligation

Claim a Share of £25 million | South West Trains Claim Checker

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Only pay if you win your case. So there is no risk to you.

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£25 million in compensation

Up to £520 per passenger.

Which train services are affected?

If you owned a travelcard and travelled on any of the following train services between 1 October 2015 and 20 August 2017 you could be due compensation.

First MTR South Western Trains

Stagecoach South Western Trains

London & South Eastern Railway Limited

A further claim has been filed against the Thameslink, Southern, Great Northern, and Gatwick Express routes. Register here for updates on these actions.

South West Trains has agreed to a £25 million settlement.

Over one million people are eligible for compensation.

Passengers could be due £100 in compensation.

You do not need evidence of the travelcard or the journeys to join the claim.

How to make a claim

Check your eligibility

Use our fast and free online eligibility checker to see if you are one of millions eligible to join the claim.

Join the claim

Provide a few details about your travel arrangements and we’ll connect you with a trusted UK law firm to represent you in this claim. We’ve made the process easy.

Sit back and relax

Your legal team will get to work investigating your claim. You will be updated periodically on the status of legal proceedings.

Enter your travel details to start your free check

Free online check, no obligation
Claim a Share of £25 million | Official South West Trains Claim Checker

Am I eligible?

If you owned a travelcard and travelled on the South West or Southeastern rail network between 1 October 2015 and 20 August 2017 you could be due compensation.

The deadline to make a claim is 10 January 2025.

Register your claim before this date to ensure you don’t miss out on potential compensation.

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Very easy to sign up, hope its sorted soon

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Latest updates on the South West Trains ‘boundary fair’ case

10 January 2025

Deadline for affected passengers to submit their claims for compensation.
May 2024

South West Trains agreed to a £25 million settlement to compensate passengers who were overcharged during the period between 2015 and 2017.
2019

A group action claim against South West and Southeastern trains was filed.
1 October 2015 - 20 August 2017

Passengers who held travelcards and travelled on South West and Southeastern trains may have been overcharged due to not being offered boundary fares. Over one million passengers are potentially affected.

We’ll provide more updates on this case as they happen.

South West Trains ‘boundary fair’ FAQs

What is the South West Trains ‘boundary fair’ claim about?

The South West Trains claim revolves around allegations that train operators failed to make cheaper “boundary fares” readily available to passengers holding London Travelcards. These fares should have allowed customers to only pay for the portion of their journey outside the zones covered by their Travelcard. As a result, many passengers were overcharged for trips that extended beyond their Travelcard zones, effectively paying twice for part of their journey.

What train companies are affected?

The claim is against the following train operating companies:

First MTR South Western Trains (currently operates all rail services under the South Western rail franchise)
Stagecoach South Western Trains Limited (operated the South Western rail network until 20 August 2017)
London & South Eastern Railway Limited (operated all rail services under the Southeastern rail franchise until 17 October 2021).

Where is this case up to

The case, originally filed in 2019, led to a £25 million settlement in May 2024. Up to 1.4 million passengers are eligible to claim compensation for journeys made between October 2015 and August 2017. Stagecoach South Western Trains has not admitted to any wrongdoing and denies legal liability.

Do I have a claim?

Find out instantly with our easy-to-use eligibility checker. If you are eligible, register your interest and we’ll connect you with a UK law firm running a boundary fair action.

How much compensation could I get?

The exact amount of compensation each passenger could receive from the settlement will vary depending on the number of eligible claims and the specifics of each individual’s travel. However, the total settlement is £25 million, which will be divided among the eligible passengers.

What is a group action claim?

In the UK, if a group of people have experienced loss, or otherwise been harmed by an organisation’s law breaking, they can come together to fight for justice. Levelling the playing field when standing up to big businesses, group actions prove that there is strength in numbers. At Join the Claim, we bring consumers and law firms together to ensure these group actions are as powerful as possible.

How much will it cost me to make a boundary fair claim?

We won’t charge you a single penny. And we ensure any law firms we connect you with operate on a no-win-no-fee basis. If you win, the law firm will either take its fees from your compensation payment or recover these from the defendants.

About Join the Claim

At Join the Claim, we unite law firms and individuals to ensure powerful group action claims. We are not a law firm, but we help ensure people get straightforward access to compensation.
Think of us as the ultimate matchmaker for justice. Shining a spotlight on the latest and biggest consumer wrongdoings and making eligibility checks a breeze, we connect you with the law firms ready to fight for you.
We won’t charge you a single penny when you sign up to join a claim, but we might take a fee from the law firms we introduce you to.

Latest boundary fair claim news

Are you owed compensation? Sign up for the South West and Southeastern boundary fare claim

September 27, 2024

If you’ve ever travelled beyond your Travelcard zones on South West or Southeastern Trains, you may be entitled to compensation as part of a £25 million settlement. Over a million passengers, just like you, were likely overcharged for their journeys by not being offered the cheaper “boundary fare” option. These passengers paid twice for a portion of their trips, and now, legal action is being taken to set things right.

Everything you need to know about the TSGN boundary fare claim: are you due a refund?

September 23, 2024

If you frequently travelled on Thameslink, Southern, Great Northern, or Gatwick Express (collectively known as TSGN), you might be owed compensation for overpaying on your journeys.

A major legal claim is now underway, focusing on passengers who were not properly informed about cheaper “boundary fare” options when travelling beyond their Travelcard zones. This claim could affect thousands of TSGN passengers, and if you’ve been overcharged for your train journeys, you may be eligible for a share of the compensation.

Join The Claim is not a law firm. We unite law firms and individuals to ensure powerful group action claims. We do not charge consumers, but we might take a fee from the law firms we introduce them to. We do not take any responsibility for the advice or representation provided by any law firm or claims management company we connect you with. Nothing on this website constitutes legal advice. While we do check eligibility for all claims, we cannot guarantee that a law firm will accept you as a client.

Join the claim is a registered trading name of Big On Media ltd. Big On Media is registered in the United Kingdom under licence number 09878028 with its registered office located at Big on Media, 6 Sunderland Street, Tickhill, Doncaster, DN11 9QJ