Did you use a travelcard on South West or Southeastern Trains between 1 October 2015 and 20 August 2017? If so, you could be due a share of £25 million in compensation.
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Overview
The South West Trains claim revolves around allegations that train operators failed to make cheaper “boundary fares” readily available to passengers holding London Travelcards. These fares should have allowed customers to only pay for the portion of their journey outside the zones covered by their Travelcard. As a result, many passengers were overcharged for trips that extended beyond their Travelcard zones, effectively paying twice for part of their journey.
At a glance
Status
Closed
You could get
Case by case basis*
People eligible
Up to 1.4 million
*Each claim is based on its merits, and awards may differ.
If you owned a travelcard and travelled on any of the following train services between 1 October 2015 and 20 August 2017 you could be due compensation.
A further claim has been filed against the Thameslink, Southern, Great Northern, and Gatwick Express routes. Register here for updates on these actions.
If you owned a travelcard and travelled on the South West or Southeastern rail network between 1 October 2015 and 20 August 2017 you could be due compensation.
The deadline to make a claim is 10 January 2025.
Register your claim before this date to ensure you don’t miss out on potential compensation.
Use our fast and free online eligibility checker to see if you are one of millions eligible to join the claim.
Provide a few details about your travel arrangements and we’ll connect you with a trusted UK law firm to represent you in this claim. We’ve made the process easy.
Your legal team will get to work investigating your claim. You will be updated periodically on the status of legal proceedings.
10 January 2025
Deadline for affected passengers to submit their claims for compensation.
May 2024
South West Trains agreed to a £25 million settlement to compensate passengers who were overcharged during the period between 2015 and 2017.
2019
A group action claim against South West and Southeastern trains was filed.
1 October 2015 - 20 August 2017
Passengers who held travelcards and travelled on South West and Southeastern trains may have been overcharged due to not being offered boundary fares. Over one million passengers are potentially affected.
We’ll provide more updates on this case as they happen.
Check for free to see if you’re owed money. Register before the deadline. It only takes a few minutes to check and is all online.
The South West Trains claim revolves around allegations that train operators failed to make cheaper “boundary fares” readily available to passengers holding London Travelcards. These fares should have allowed customers to only pay for the portion of their journey outside the zones covered by their Travelcard. As a result, many passengers were overcharged for trips that extended beyond their Travelcard zones, effectively paying twice for part of their journey.
The claim is against the following train operating companies:
The case, originally filed in 2019, led to a £25 million settlement in May 2024. Up to 1.4 million passengers are eligible to claim compensation for journeys made between October 2015 and August 2017. Stagecoach South Western Trains has not admitted to any wrongdoing and denies legal liability.
Find out instantly with our easy-to-use eligibility checker. If you are eligible, register your interest and we’ll connect you with a UK law firm running a boundary fair action.
The exact amount of compensation each passenger could receive from the settlement will vary depending on the number of eligible claims and the specifics of each individual’s travel. However, the total settlement is £25 million, which will be divided among the eligible passengers.
In the UK, if a group of people have experienced loss, or otherwise been harmed by an organisation’s law breaking, they can come together to fight for justice. Levelling the playing field when standing up to big businesses, group actions prove that there is strength in numbers. At Join the Claim, we bring consumers and law firms together to ensure these group actions are as powerful as possible.
We won’t charge you a single penny. And we ensure any law firms we connect you with operate on a no-win-no-fee basis. If you win, the law firm will either take its fees from your compensation payment or recover these from the defendants.
A no-win, no-fee agreement means you don’t pay your solicitor’s legal fees if your claim is unsuccessful. This makes it easier and more affordable to take part in group litigation. However, T&Cs apply.
Want the full picture, including what to check before signing? Read our complete guide to no win, no fee agreements here.
We connect consumers with their legal dream teams to ensure they get the compensation and support they deserve.
Join the Claim is not a law firm. We connect individuals with top law firms for group action claims, and our service is free to use. While we may receive a fee from the law firms we introduce you to, this will not affect your costs or compensation. We are not responsible for the advice or services provided by these firms. Please note, nothing on this website is legal advice, and while we check claim eligibility, we cannot guarantee a law firm will accept a case.
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