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Did you use a travelcard on South West or Southeastern Trains between 1 October 2015 and 20 August 2017? If so, you could be due a share of £25 million in compensation.
No-win, no-fee
Overview
The South West Trains claim revolves around allegations that train operators failed to make cheaper “boundary fares” readily available to passengers holding London Travelcards. These fares should have allowed customers to only pay for the portion of their journey outside the zones covered by their Travelcard. As a result, many passengers were overcharged for trips that extended beyond their Travelcard zones, effectively paying twice for part of their journey.
At a glance
Which train services are affected?
If you owned a travelcard and travelled on any of the following train services between 1 October 2015 and 20 August 2017 you could be due compensation.
A further claim has been filed against the Thameslink, Southern, Great Northern, and Gatwick Express routes. Register here for updates on these actions.
Am I eligible?
If you owned a travelcard and travelled on the South West or Southeastern rail network between 1 October 2015 and 20 August 2017 you could be due compensation.
The deadline to make a claim is 10 January 2025.
Register your claim before this date to ensure you don’t miss out on potential compensation.
How to Join the Claim
Use our fast and free online eligibility checker to see if you are one of millions eligible to join the claim.
Provide a few details about your travel arrangements and we’ll connect you with a trusted UK law firm to represent you in this claim. We’ve made the process easy.
Your legal team will get to work investigating your claim. You will be updated periodically on the status of legal proceedings.
Latest updates on the South West Trains ‘boundary fair’ case
10 January 2025
Deadline for affected passengers to submit their claims for compensation.
May 2024
South West Trains agreed to a £25 million settlement to compensate passengers who were overcharged during the period between 2015 and 2017.
2019
A group action claim against South West and Southeastern trains was filed.
1 October 2015 - 20 August 2017
Passengers who held travelcards and travelled on South West and Southeastern trains may have been overcharged due to not being offered boundary fares. Over one million passengers are potentially affected.
We’ll provide more updates on this case as they happen.
Enter your travel details to start your free check
Check for free to see if you’re owed money. Register before the deadline. It only takes a few minutes to check and is all online.
South West Trains ‘boundary fair’ FAQs
The South West Trains claim revolves around allegations that train operators failed to make cheaper “boundary fares” readily available to passengers holding London Travelcards. These fares should have allowed customers to only pay for the portion of their journey outside the zones covered by their Travelcard. As a result, many passengers were overcharged for trips that extended beyond their Travelcard zones, effectively paying twice for part of their journey.
The claim is against the following train operating companies:
The case, originally filed in 2019, led to a £25 million settlement in May 2024. Up to 1.4 million passengers are eligible to claim compensation for journeys made between October 2015 and August 2017. Stagecoach South Western Trains has not admitted to any wrongdoing and denies legal liability.
Find out instantly with our easy-to-use eligibility checker. If you are eligible, register your interest and we’ll connect you with a UK law firm running a boundary fair action.
The exact amount of compensation each passenger could receive from the settlement will vary depending on the number of eligible claims and the specifics of each individual’s travel. However, the total settlement is £25 million, which will be divided among the eligible passengers.
In the UK, if a group of people have experienced loss, or otherwise been harmed by an organisation’s law breaking, they can come together to fight for justice. Levelling the playing field when standing up to big businesses, group actions prove that there is strength in numbers. At Join the Claim, we bring consumers and law firms together to ensure these group actions are as powerful as possible.
We won’t charge you a single penny. And we ensure any law firms we connect you with operate on a no-win-no-fee basis. If you win, the law firm will either take its fees from your compensation payment or recover these from the defendants.
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