It’s been a busy month at Join the Claim.
As always, our focus has been simple: keep consumers informed, keep our content clear, and make sure anyone exploring group action claims understands both the opportunity and the fine print.
Here’s a look at what we’ve been up to.
New opt-out claims added to the website
We added several new high-profile ‘opt-out’ claims to jointheclaim.com, so UK consumers can quickly understand what’s happening and whether they might be due compensation.
This month, we highlighted:
The Apple Pay claim
A new claim alleges Apple Pay practices increased costs for millions of UK consumers, including those who never used Apple Pay. If you have used a UK banking product since 22 January 2020, you could be owed compensation.
The Valve Corporation Steam claim
This claim alleges that Steam used its dominant position in the PC gaming market to restrict competition, resulting in UK gamers paying more than they should for PC games and add-on content. You could be eligible if you bought PC games or add-on content in the UK from June 2018 onwards.
The Google overcharging claim
This claim alleges Google’s search engine practices resulted in 65 million consumers being overcharged for everyday goods and services. If you bought goods and services in the UK between January 2011 and September 2023, you could be owed compensation.
In opt-out collective actions, eligible consumers are automatically included unless they actively choose to opt out.
If a case succeeds or settles, there is typically a process to register and receive a share of any compensation. Importantly, consumers do not usually pay anything to be included in an opt-out claim.
Breaking down the Capita High Court ruling
This month, thousands of people affected by the 2023 Capita data breach moved a step closer to justice.
In a decision handed down on 9 February, the High Court rejected Capita’s attempt to stop the group legal action at an early stage. The claims will now move forward through the litigation process.
Rather than simply repeating headlines, we shared a clear, practical summary of what happens next.
Useful explainers to educate and inform
Not everyone should join every claim. And we think it’s important to say that openly.
This month, we promoted several practical guides designed to help people make informed decisions, including on:
In these, we explain how group claims work, where the risks sit, and what questions to ask before signing anything.
Behind the scenes, we’ve also been reviewing and refreshing many of our explainer pages.
The law and regulation evolve. Claims develop. Court decisions clarify important points. We regularly update our content to keep it accurate, balanced and up to date.
What happens when the ICO fines a business?
There’s often confusion when the Information Commissioner’s Office (ICO) announces a fine. And it is something we’re regularly asked about on social media.
To clear things up, we published an explainer setting out what actually happens when the ICO fines a company — and crucially, that none of the fine goes directly to consumers.
We raised awareness of everyday consumer issues
At Join the Claim, we don’t just look at large-scale litigation. We also spend a lot of time focusing on the practical problems people face every day.
Faulty products. Refused refunds. Delayed flights. Situations where you’re told “there’s nothing we can do”, when that isn’t quite true.
Our aim is simple: explain what your rights look like in real terms. No jargon. No exaggeration. Just clear guidance on what the law actually says and what steps you can realistically take.
This month, we highlighted two common areas where confusion often works against consumers.
When a product warranty doesn’t help
You’ve bought a product, something goes wrong, and you think, “No worries, the warranty will sort it out.” But either the warranty doesn’t cover the issue, or worse, there isn’t one in the first place. Frustrating, right?
Don’t worry; you’re not out of options. Whether a warranty is inadequate or unavailable, we explain the robust consumer law protections that can help resolve your product-related issues.
When airlines rely on “extraordinary circumstances”
If your flight was delayed or cancelled, you may have heard airlines claim ‘extraordinary circumstances’ to absolve them from paying compensation. But what does this mean, and how does it impact your right to compensation for any flight delay or cancellation?
In our guide, we explore extraordinary circumstances in flight delays, and examine what airlines can, and can’t, get away with.
February newsletter coming soon
Our monthly newsletter will be landing soon, bringing together:
- The latest claim updates
- Key legal developments
- Straightforward explainers.
If you want a quick round-up without the jargon, keep an eye on your inbox.
Want to explore any of the claims or guides mentioned above? Visit jointheclaim.com to see the latest updates and check what might apply to you.
Join the Claim connects consumers with SRA-regulated lawyers. Visit the claim page to check your eligibility if a claim is open with one of our trusted legal partners. If a group action has not yet been launched, you can register your interest and we’ll keep you informed if a partner firm decides to take a claim forward.
