Travel Claims
Travel problems can cause real stress and financial loss. But you have rights — and we’re here to help you use them.
At Join the Claim, if a legal claim is launched by one of our trusted partner law firms, we’ll let you know how to take action and stand up for what’s right. It’s fast, free to check your eligibility, and it only takes a couple of minutes to get started. So you can make a travel claim quickly and easily.
Join the Claim isn’t a law firm, we help connect you with regulated UK firms running group action claims. Our partner law firms work on a no-win, no-fee basis. You’ll only pay if your claim succeeds. Fees may apply if you cancel after the cooling-off period or breach your agreement. All terms are clearly explained before joining.
Register your interest
Travel claims are legal actions brought by passengers and holidaymakers when airlines, travel companies, or booking platforms breach their duties. This could mean delayed or cancelled flights, misleading advertising, unfair refund policies, or data breaches that expose customer information.
These issues often affect large groups of travellers in the same way. And when they do, a group claim is often the best way to hold institutions accountable and secure fair outcomes.
Under UK and EU law, travel companies must treat customers fairly and handle personal information securely. If they fail to do so, you may be entitled to compensation.
Here’s what a typical travel claim might cover:
Out-of-pocket costs for delays, cancellations, missed connections, overcharging or replacement transport and accommodation.
The frustration and stress of disrupted travel, ruined holidays or being stranded without support.
Compensation for the misuse or exposure of sensitive personal data and financial details.
The travel industry covers everything from budget flights to luxury holidays — and problems can happen anywhere. These are some of the most common types of group claims we see:
If your flight arrived more than three hours late, or was cancelled without proper notice or compensation, you may be eligible for a payout under UK or EU air passenger rights.
When a tour operator or travel agent fails to deliver what was sold — such as poor accommodation, missing facilities, or unfulfilled excursions — you could claim for loss of enjoyment and costs.
Airlines, travel agents and hotel groups hold sensitive passenger data. If this information was leaked in a cyberattack or shared without permission, you may be entitled to claim for distress, privacy violations or financial harm.
Some travel sites and airlines have been accused of inflating prices, adding hidden charges, or using “drip pricing” that hides true costs until checkout.
If you were sold a policy that didn’t cover your trip, age, or pre-existing conditions, you may be entitled to compensation.
When companies offer vouchers instead of cash refunds for cancelled trips — especially during widespread disruption — that can breach consumer law.
Anyone who travels — whether for work, leisure, or family visits — can be affected by unfair or unlawful behaviour. You don’t need to travel often to be affected — one bad experience can be enough to make you eligible.
Common examples include:
Do I qualify for a travel claim?
You might qualify if your flight or holiday was cancelled or delayed, you were charged unfairly, or your data was mishandled and it caused you loss or distress.
Eligibility varies by claim. If we’re working with a partner law firm, our quick online checker will show whether you meet the criteria for that group action. If there isn’t a partner law firm in place yet, you can register your interest — and we’ll keep you updated if a claim goes ahead.
Disrupted travel and unfair practices don’t just ruin holidays — they cost time, money and peace of mind. By making a claim, you:
Claiming helps protect not just your trip — but everyone else’s too.
Why use Join the Claim?
Join the Claim makes it simple to take action when your flight is delayed, your booking falls through, or your data is mishandled.
We’re not a law firm, but we work closely with trusted, regulated solicitors across the UK to connect you with the right legal help.
From the moment you get in touch, we keep things clear, straightforward and stress-free. With fast eligibility checks, expert support and no legal jargon, we’re here to help you understand your rights and get the compensation you deserve — quickly and confidently.
Making a travel claim: How it works
Answer a few straightforward questions and you’ll know if you could qualify for a live claim. If we don’t yet have a partner firm in place, simply tell us about how the issue affects you.
We’ll show you which regulated UK law firm will handle your claim before any data is shared, so you can decide if you’d like to continue. If we haven’t yet found a suitable law firm, share your details so we can keep you informed if any updates become available.
If you choose to proceed, you’ll complete your registration with the law firm. They’ll handle your claim on a no-win, no-fee basis* and keep you updated every step of the way. For claims that don’t have a law firm ready to help, we’ll let you know if that changes.
*Our partner law firms usually work on a no-win, no-fee basis. You’ll only pay if your claim succeeds. Fees and terms vary by firm and may apply if you cancel after the cooling-off period or breach your agreement. All terms are explained clearly before you join.
Help and advice for travellers
If your trip didn’t go as planned — or your personal data was exposed — being informed can help you protect your rights and claim what you’re owed.
Find a travel claim today.
It's fast, easy, and you can do it all online
Want more straight-talking takes on the latest travel news? Follow us on TikTok for quick explainers, updates, and tips that put you in the know.
Not on TikTok? No problem. You can still keep up with the latest on Instagram, Facebook, X and more.
Wherever you scroll, we’ve got you covered.
Travel claim FAQs
A travel claim is a legal action to recover compensation for issues like flight delays, cancellations, holiday misrepresentation, overcharging or data breaches by airlines, travel companies and booking platforms.
Yes — if your flight was delayed by more than three hours or cancelled without compensation, you may qualify under UK or EU air passenger rights.
If your personal information was leaked, shared or misused by a travel company, you may be entitled to claim for distress, financial loss and privacy violations.
Yes. For example, if your flight was delayed and your airline also leaked your data, you could register for both.
Deadlines vary depending on the claim. It’s best to check your eligibility as soon as possible.
Keep booking confirmations, receipts, delay notices, and any correspondence with the travel provider. If it’s a data breach, keep copies of any notification emails or messages.
The law firms we partner with usually operate on a no-win, no-fee basis, meaning you only pay if the claim is successful. However, fees may apply if you cancel after the cooling-off period or breach your agreement.
If you win, the firm will either take its fees from your compensation payment or recover them from the defendants.
All terms are clearly explained before joining.
Want the full picture, including what to check before signing? Read our complete guide to no win, no fee agreements here.
The amount you can claim depends on the issue and the impact on you. Your solicitor will be able to estimate your potential compensation once they review your case.
Using Join the Claim is free. While we may take a fee from the law firms we introduce you to, this won’t impact the cost of your claim or any compensation you receive.
Experienced legal professionals and law firms handle all aspects of the claim. Our role is to connect eligible claimants with expert representation.
Your information is only shared with the legal teams handling your claim and is never sold or shared without your consent.
We connect consumers with their legal dream teams to ensure they get the compensation and support they deserve.
Join the Claim is not a law firm. We connect individuals with top law firms for group action claims, and our service is free to use. While we may receive a fee from the law firms we introduce you to, this will not affect your costs or compensation. We are not responsible for the advice or services provided by these firms. Please note, nothing on this website is legal advice, and while we check claim eligibility, we cannot guarantee a law firm will accept a case.
Join the Claim is a registered trading name of Big on Media ltd. Big on Media is registered in the United Kingdom under licence number 09878028 with its registered office located at Big on Media, 32 Eyre Street, Sheffield, England, S1 4QZ
© Join the Claim All Rights Reserved |
