Almost 40 million customers affected. If you’ve contacted ManoMano customer support in the UK, your personal information could be involved.
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Overview
ManoMano, the French DIY and home-improvement marketplace, has warned customers that their personal data was accessed in a cyberattack.
The incident was discovered in January 2026 via a third-party customer service provider. ManoMano has reported the breach to France’s data protection authority and national cybersecurity agency.
A hacker using the alias “Indra” has claimed responsibility online, alleging that approximately 37.8 million user accounts were affected across Europe, including in the UK. ManoMano has not publicly confirmed that figure, but has acknowledged that customer data was accessed.
ManoMano says account passwords were not impacted. However, customer service tickets can contain highly sensitive information such as order details, delivery addresses, invoices and attachments.
If you are a UK customer and your personal data was compromised, you may be entitled to compensation. Register your interest today and we will keep you updated if one of our regulated UK partner law firms is able to take a claim forward.
ManoMano data breach – At a glance
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Join the Claim is bringing people together — uniting those who want answers, accountability and stronger data protections from the businesses they trust.
Staying informed is the first step towards change. By registering alongside others affected, you’re showing that people expect better. And that when something goes wrong, they want to see it put right.
What do we know about the ManoMano data breach?
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Latest updates on the ManoMano data breach
March 2026
Join the Claim starts raising awareness of the data breach.
February 2026
ManoMano begins notifying customers about the incident. The company confirms that personal data linked to customer accounts and support interactions was accessed.
January 2026
The cyberattack on ManoMano’s third-party customer service provider takes place. An unauthorised data extraction is later identified.
We’ll provide more updates on the data breach as they occur.
Are you affected by the ManoMano data breach?
Register to stay updated and we’ll let you know if a partner law firm takes this claim forward.
Frequently asked questions about the ManoMano data breach
ManoMano is a European online marketplace specialising in DIY, gardening and home improvement products. It operates in several countries, including the United Kingdom, through its UK website.
A third-party customer service provider used by ManoMano was targeted in a cyberattack. An unauthorised party downloaded personal data associated with customer accounts and support interactions.
Potentially exposed data includes:
Support tickets can sometimes contain delivery addresses, invoices or screenshots, depending on what customers shared. ManoMano has stated that account passwords were not affected. There is currently no confirmation that payment card details were accessed through this incident.
Support tickets often contain contextual detail. That might include order numbers, delivery queries or billing discussions. Criminals can use this information to create highly targeted phishing emails or impersonation scams that appear legitimate.
Under UK GDPR and the Data Protection Act 2018, organisations must implement appropriate technical and organisational measures to protect personal data. If it is shown that inadequate safeguards led to unauthorised access — and you suffered distress or financial loss as a result — you may be entitled to seek compensation.
Whether a claim is possible will depend on:
We are not a law firm. Our role is to keep people informed about potential group actions if one of our regulated UK partner law firms is able to take this claim forward.
By registering, you’ll stay up to date with any developments — from investigations to possible legal action.
No. Registering simply means you’ll receive updates. If a law firm later takes on the case, you’ll be given the option to learn more about the process and any potential costs before deciding whether to take part.
A group action claim allows people affected by the same issue to take action together. This strength in numbers helps stand up to big organisations. Join the Claim helps connect people with law firms so these actions have a real impact.
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