Join the Claim is now authorised and regulated by the Financial Conduct Authority* (FCA) for regulated claims management activities.
The move comes at a time when claimant acquisition, onboarding and legal advertising are facing far greater scrutiny across the claims sector. Against that backdrop, FCA authorisation strengthens Join the Claim’s position as a trusted, long-term infrastructure partner for law firms operating in the collective actions space.
It provides additional confidence around compliance, consumer engagement and operational standards, while reinforcing our long-term commitment to building our platform in the right way.
Our authorisation relates specifically to regulated claims management activities only. We continue to support awareness and onboarding across both regulated and unregulated claims.
Why this matters
Large-scale claimant engagement is becoming more operationally and regulatorily complex. For firms operating in consumer collective actions, communication and onboarding are no longer viewed purely as marketing functions. They increasingly sit within a broader framework of:
- Consumer protection obligations
- Advertising and disclosure requirements
- Data handling and consent standards
- Questions around transparency and commercial intent.
At the same time, consumers expect to understand:
- What a platform does
- Who they are engaging with
- Whether legal services are being provided directly
- How their information will be used
- What happens next.
These issues are becoming increasingly important across the sector as scrutiny around claimant acquisition, onboarding and legal advertising continues to grow.
Against that backdrop, FCA authorisation provides a clearer regulatory framework for Join the Claim’s regulated activities and reinforces the compliance measures, transparency standards and consumer-focused approach we have continued to develop across our platform.
Regulated and unregulated claims
Our FCA authorisation applies to regulated claims management activities only.
However, Join the Claim continues to work across a broader range of group litigation and collective action matters, including unregulated claims and opt-out litigation.
That distinction is important because the UK collective actions landscape does not sit neatly within a single regulatory category. Different types of claims operate under different legal and regulatory frameworks, often involving very different claimant journeys and engagement requirements.
Across that wider ecosystem, our role remains focused on awareness, communication and claimant engagement.
What this means for our partner firms
For law firms, funders and claims teams, the operational demands of large-scale claimant engagement are changing.
Participation, communication and onboarding are all influencing how claims are viewed in practice, particularly as courts, regulators and consumers place greater focus on engagement, accountability and real-world outcomes.
Our FCA authorisation further strengthens Join the Claim’s position as the long-term engagement and onboarding partner for firms operating in this space.
We continue to support firms with:
- Consumer awareness and education
- Claimant engagement and onboarding
- Plain-English communication around complex claims
- Large-scale participation and claimant engagement support.
As the market continues to evolve, greater importance is being placed on trusted engagement models, clear consumer communication and well-structured onboarding from the outset of a claim.
If you are exploring how awareness, onboarding or claimant engagement could support a current or future claim, we are always open to an informal conversation.
*Join the Claim Limited is authorised and regulated by the FCA under FRN: 1053404.
